TECHNICAL SUPPORT

LOCATION: Classified sections of each PetHobbyist community.

This support information is provided for holders of paid classified accounts

Why didn't my post show up?

Your post most likely did not show up, because your browser did not reload the page, it simply pulled it out of cache. Please reload the page in your browser and it should then appear.

How do I change a classified ad I posted?

You can't. You will need to remove the advertisement and repost it.

How do I delete a classified ad I posted?

Once you have logged into the classified system, go the the "My Ads" link and review the ads you currently have posted, select the ad you wish to delete and select delete.

How do I relist a classified ad that has expired?

Once you have logged into the classified system, go the the "My Ads" link, review the ads you currently have posted, select the ad you wish to relist and select relist.

How long will my ad stay up?

When you post your ad you are give the option of setting the ad's expiration date either 2 days, 7 days, 15 days, or 30 days

Why am I not notified that my ads are going to expire?

You need to purchase an enhanced classified account in order to receive notification of your ads expiring. If you have purchased an enhanced classified account, then you must make sure that you have a valid email address set in your profile.

Why do messages from the contact form not get through to me?

You have mispelled your email address, or your ISP is not allowing you to accept mail from our servers.

You'd be amazed how may people add 'www.' to the beginning of their email address, or use commas (,) instead of periods. Check and double check the spelling of your email address when submitting a classified. If you are an AOL user you need to configure AOL to let you receive email from the internet. By Default AOL blocks all email from the internet. Some overzelous/misguided ISPs may view email from our contact forms as spam and will block these messages.

In order to post to the paid section of kingsnake.com's classifieds you must first be a registered forum user, then you must upgrade your forum account by purchasing a 1 year classified ad upgrade. You can register for the forums for free at http://gallery.pethobbyist.com/register.pl

To upgrade your forum account to have classified access you can register online.

Once your funds have been received it usally takes anywhere from 4 to 72 hours for the account to be approved and acitvated

If you have sent your funds in by mail and have not yet received this information after 2 weeks, please send us an email as their may have been a problem with your email address as written or copied.

If you have lost your forum/classified account password you can have the password reset and re-sent by going to http://gallery.kingsnake.com/member.pl?action=forgot

There are 3 main reasons why a classified account doesn't work/has stopped working:

1. The account is brand new and hasn't been activated yet. Once an account has been activated an activation notice is automatically sent to the email address that the username has been registered under. If you have just purchased an account, it doesn't work, and you have not received this activation notice, please wait 72 hours before contacting us.

2. The account has expired and needs to be renewed. Check your receipts and verify that your account has or hasn't expired. If it has expired you can re-register at http://king2.kingsnake.com/services/classified.html

3. The account wasn't upgraded in September when we upgraded the classified system To upgrade your account please follow the instructions at http://www.pethobbyist.com/quitworking.html

Perhaps the most commonly seen problem is that of multiple posting. Generally this occurs because people post, then use the BACK button of their browser to view the index page. When this happens your web browser(Netscape or Internet Explorer) loads the page NOT from the website, but from the CACHE the browser sets up on your local hard drive. This was the page you originally viewed and NOT the page that exists on the website. Hit the RELOAD button on your browser. The page may or may not show the updated version with your post at the top. If it doesn't you must "flush" the browser's cache manually. Please consult the browsers HELP file for instructions.

In order to place an image(s) in your post, the image may be uploaded from your computer, or linked to an image that already exists on the web.

You may upload any .gif or .jpg, less than 150kb directly to your ad.

Once you click on the browse button, you will get an explorer window, locate the file you want on to place on your ad and click Open.

Often an attempt to post an image in a classified ad or message board post is unsuccessful, usually resulting in the broken image symbol below...

To prevent this from occuring in your post make sure of the following:

• you have the proper image file format
  (the filename must end in .gif or .jpg to be displayed by web browsers)
• each image is is less than 150kb
• make sure there are no special characters in the file name

Below are examples of the way your image entry needs to look. Make sure to input the full address, including the http://

Often an attempt to post an image from another web site is unsuccessful, usually resulting in the broken image symbol below...

To prevent this from occuring in your post make sure of the following:

• The file has been uploaded to your website or directory
• The proper permissions have been set to make your directory viewable on the web
• you have entered the proper address of the image file on your website
• you have the proper image file format
  (the filename must end in .gif or .jpg to be displayed by web browsers)

Sometimes an attempt to post a website link is unsuccessful and either is not listed in the post or points to the wrong location or address. To prevent this from occuring in your post make sure of the following:

• The files have been uploaded to your website or directory
• The proper permissions have been set to make your directory viewable on the web
• you have entered the proper address of the index or main file on your website

HTML Information

HTML
Can I put html tags anywhere in my posts?

No. You can NOT use HTML tags in any field except body of the message.

You can use HTML tags in the body of the message, including inline image tags, and links.

You cannot change the posts background color.

At the end of each line the script automatically adds a line break tag

HTML stands for Hyper Text Markup Language with hyper text referring to its ability to "associate" or "link" one document to another. HTML as originally designed was meant to be the great leveling language that allowed a variety of different types of computers to view the same documents in roughly the same format and layout. This is what made the World Wide Web work. Until the development of HTML both use of, and access to, the internet was limited.

It would be silly for us to offer even a basic .html primer here, when so many sites are devoted to it. Below is a list of good .html resources that gives you a variety of places to find answers.

HTML Reference Material Gordon Hake's W3 Writer -A Basic HTML Tutorial HyperText Markup Language (HTML) Index Dot HTML THE Advanced HTML Reference The Willcam Group - Compact Index of HTML Tags

Auto-relist

The basics:

Auto relisting of ads is available to enhanced classified account holders. Auto relisting means that you can have an ad automatically reposted after it expires. This will interest you if you often post/relist the same ad over and over again.

How-to:

In the "My Ads" interface you can select individual ads for relisting. Under the heading "[ Auto-relist ]" will be a link that says "Enable" or "Disable". If you you click on Enable you will be presented with a screen which allows you to flag that ad for Auto-relisting. If you click on a "Disable" link that will remove the Auto-relist flag for that specific ad.

Further Information:

Please note that enabling Auto-relist on an expired ad does not mean it will be re-posted immediately. Our system checks for and reposts expired ads twice daily and your ad will be reposted then. To immediately repost your ad please click on the "Relist" link under the "[ Action ]" heading. You will also be able to enable Auto-relisting of the ad in the screen you are presented with.

Ads Auto-relisted will count toward your 3 Ad per Category per Day totals. If you have manually posted/relisted 3 ads in a given category, then your Auto-relist ads for that category will not be posted that day. Our system will attempt to relist ads flagged for auto relisting for 15 days after they expire. If the ad hasn't been reposted after 15 days it will be deleted.

Ads will Auto-relist indefinitely. What this means is, until you "Disable" Auto-relist or delete the ad it will continue to be relisted everytime it expires.

We hope this helps to answer your questions. We will be adding to our support page as new questions are asked.